At Vastraah Fashion, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
1. Eligibility for Returns
We accept returns under the following conditions:
- The return request is raised within 7 days of delivery
- The item is unused, unworn, unwashed, and in its original condition
- All original tags, packaging, and invoices are intact
- The product is not damaged due to misuse or improper handling
2. Non-Returnable Items
The following items are not eligible for return:
- Items purchased on sale or clearance
- Innerwear or hygiene-sensitive products
- Products that are used, altered, or damaged by the customer
3. Return Process
To initiate a return:
- Email us at info@vastraahfashion.com
- Provide:
- Order ID
- Reason for return
- Product images (if damaged/defective)
- Our team will review your request and guide you with return instructions
4. Refund Policy
Once we receive and inspect the returned item:
- If approved, your refund will be processed within 5–7 business days
- Refund will be issued to the original payment method
In case of:
- Prepaid orders → refunded to original payment source
- Cash on Delivery (COD) → refund via bank transfer (details required)
5. Exchange Policy
We offer exchanges for:
- Size issues
- Defective or damaged products
Exchange is subject to product availability.
6. Return Shipping
- Customers may be required to bear return shipping charges unless the product is defective or incorrect
- In case of wrong or damaged product, we will arrange a reverse pickup at no extra cost
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product:
- Notify us within 48 hours of delivery
- Share clear images/videos for verification
We will ensure a replacement or full refund.
8. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
9. Delayed or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your bank/payment provider
- If still not resolved, contact us
10. Contact Us
For any return or refund queries:
Vastraah Fashion:
Email: info@vastraahfashion.com
Website: https://vastraahfashion.com/
11. Policy Updates
We reserve the right to modify this policy at any time. Changes will be updated on this page.